General
Q: What’s the weight capacity for your stroller wagons?
A: Generally 150 lbs – 350 lbs, depending on the model! Please check out the model’s product page for more information.
Q: How long does it take for customer service to reply to emails?
A: Typically 1-2 business days.
Q: How can I pre-order?
A: In the model’s product information page, you can find the estimated shipping time. We usually ship it out as soon as we receive the product in our warehouse.
Q: I’m having trouble with my product. How do I get help?
A: Oh, no! Let us help you as best as we can. Please send us a detailed description of your concern and any images/videos to hello@wonderfoldwagon.com.
Q: What is your return policy?
A: Please refer here.
Q: What is your warranty period and how do I file a warranty claim?
A: Please refer here.
Q: Can I change or cancel my order after I place it?
A: Yes! You can change/cancel your order until it ships. Please contact hello@wonderfoldwagon.com.
Q: What is your price match policy?
A: Please refer here to view our policy.
Shipping
Q: When will my order ship?
A: All orders will be shipped within 2 business days.
Q: How long does it usually take for the order to arrive after I have placed the order?
A: Typically 4-5 business days for U.S. customers and for all Canada orders up to 7 business days.
Q: How do I track my order?
A: Once you receive your tracking number, you can check through our shipping partners, FedEx or USPS for updates.
Q: Does WonderFold Outdoor cover any duties & taxes for international customers?
A: We do not cover any duties or tariffs for any international orders. Each country establishes its own standards as to whether a shipped item is charged for any duties. As this fee is collected by the government, the duties may vary and is unfortunately not part of our shipping cost.
Dealer
Q: How can I find a local dealer in my area?
A: Currently we are selling online only, but please check back on our website periodically for any updates.
Don't see your question here?
Q: What’s the weight capacity for your stroller wagons?
A: Generally 150 lbs – 350 lbs, depending on the model! Please check out the model’s product page for more information.
Q: How long does it take for customer service to reply to emails?
A: Typically 1-2 business days.
Q: How can I pre-order?
A: In the model’s product information page, you can find the estimated shipping time. We usually ship it out as soon as we receive the product in our warehouse.
Q: I’m having trouble with my product. How do I get help?
A: Oh, no! Let us help you as best as we can. Please send us a detailed description of your concern and any images/videos to hello@wonderfoldwagon.com.
Q: What is your return policy?
A: Please refer here.
Q: What is your warranty period and how do I file a warranty claim?
A: Please refer here.
Q: Can I change or cancel my order after I place it?
A: Yes! You can change/cancel your order until it ships. Please contact hello@wonderfoldwagon.com.
Q: What is your price match policy?
A: Please refer here to view our policy.
Shipping
Q: When will my order ship?
A: All orders will be shipped within 2 business days.
Q: How long does it usually take for the order to arrive after I have placed the order?
A: Typically 4-5 business days for U.S. customers and for all Canada orders up to 7 business days.
Q: How do I track my order?
A: Once you receive your tracking number, you can check through our shipping partners, FedEx or USPS for updates.
Q: Does WonderFold Outdoor cover any duties & taxes for international customers?
A: We do not cover any duties or tariffs for any international orders. Each country establishes its own standards as to whether a shipped item is charged for any duties. As this fee is collected by the government, the duties may vary and is unfortunately not part of our shipping cost.
Dealer
Q: How can I find a local dealer in my area?
A: Currently we are selling online only, but please check back on our website periodically for any updates.
Don't see your question here?